Ponderosa Dispensary - Flagstaff

Even though this business has gone through a lot of changes over time their customer service has remained very friendly and positive. There's always a good deal if you're on a budget and lots of selection. Everyone working here has been extremely nice. I've been very loyal to this dispensary because I can trust that their products are always high quality and the experience is always so positive. If you order ahead there's virtually no wait. I've only had an issue with my order once, with a confusion about the points system, and they resolved it in my favor which was more than what I was expecting. They're always happy to answer questions. They also have a recycling bin for packaging, and you can re-use the zipper bags your products come in. Another good sign this is a good business is that their employees seem really happy, like 100% of the time, as do the other customers.

I've been coming here for 2 years when it used to be high mountain health. Quality and service have taken a nosedive since they changed to Ponderosa. Also, notice that some of the long-time budtenders are no longer here. This is what happens when the local company sells out and makes the consumer suffer. This used to be the best dispensary but how the mighty have fallen. I ONLY come here since they have the cheapest flower. You're better off going to Phoenix or Payson and buying in bulk unless you're desperate or low on funds. Also, beware when placing online orders. Sometimes, you get skipped ( it happened 3 times to me), and they are slow to catch it and won't even apologize and like to waste everyone's time.

Never disappointed when I come here!! Always so nice and that place is so clean!!

great deals, easy navigation

It is always a pleasant experience shopping at Ponderosa. A relaxed atmosphere and a very helpful professional staff. Always have great products and a good variety. I like doing business where the employees have genuine smiles. Thank you

You guys r the best!!

I want thank the crew for their welcoming. My first time and I was scared silly. Didn't know what to think or do and they helped me feel at ease. They were great!

I always love my time shopping here. Everyone is so welcoming and genuine. I will continue to come to Pondy for that very reason, the amazing budtenders

When I shop at a business, I like to be treated well. Well, when I walked into the front office, I was immediately scolded by the check in lady person to stand on the red x. So where’s the red x I asked. A scowl and a quick sharp explanation and there it was, a red x on the floor in duct tape. Ok, so I’m on the duct tape red x waiting for the guy in line ahead of me to check in. It’s then my turn and the receptionist wasn’t receptive to cooling down her bad attitude. I honestly have to say the whole experience was uncomfortable and a bit demoralizing, not what I would expect at a place of business. Once inside, after finally entering Fort Knox, my bud tender was pleasant to work with. I will not be back. There’s another place down the street called Noble Herb, that’s bright, new and the employee are happy to see you. I’ll take my business there.

Came in last Sunday lil guy working the table who checked me in was very rude. Came in around 8:30. Lil Guy wanted to keep an attitude going. But luckily i got the coolest bud tender I’ve ever had the pleasure of dealing with was actual the day before his birthday and his amazing service and quality people skills it made me almost forget about the rude lil fella.

This is my go to dispensary and the service, products, and deals are always wonderful

I love the vibe of Ponderosa Dispensary! Employees are happy and are very knowledgeable! Thank you! 🥰

best dispo in flag!

Not sure how points are supposed to work. Took 1200 points said I was getting $40.00 off and at the end only $5.00 cheaper than online total.

We love you guys!

Budtender refuses to show products purchases online or what was being put into the bag to verify, asked about $75 special get a free eighth, special sheet says ponderosa free eight he told me I had to take the brown bag strawnana, never had I seen an online order or any order not be discussed before purchased to verify products are what the customer wants, no refund. Then told to just take it and lied to about promo's. This place cud be better n doesn't have to treat the medical patients so poorly all the time Everytime

Quick and easy

Express pickup cashier couldn’t give me 1 minute to pull out cash from ATM and had to sign back in and get back in line. But the customer after me also needed to pull out cash and she had no problem waiting for them.

5 Stars. Hundreds of products. Warm Greeting. Pre-order Paradise, but walk ins are fine. 3 Minutes: Order to Ready! Last visit produced a surprise BOGO. I scour the inventory for deals. 👊👍

I keep getting a bag of hybrid sativa and am ordering indica. I am almost certain the fade co. Brands are mislabeled. I got two strains for trial and am sure they were opposite of the labels. I believe the ice creamxruntz is in the hashburger bags.

DO NOT RECOMMEND THIS STORE!!!!!!!!! Bud tender was a real ***hole, since we aren’t local I guess he didn’t have to have a conversation about products in the store just flip a screen and say this is the deals, told him what I seen and wanted and was told wasn’t nothing like that in the store needless to say went out and just ordered pick up and finally got what I needed.

Notice we purchased half Oz here for $75 had a $23 dollar taxes so you still paying 100 lmao other stores taxes ain't is high

I used to be a frequent shopper but ever since they got bought out by Ponderosa their product selection has become very limited and seems to cater more to college students. The atmosphere has definitely changed and it’s turned into just another Phoenix weed joint. The OG budtenders are the only thing keeping this place alive.

No wait online order. Had to ask the "budtender" to place the concentrate boxes upright inside the bag so not to spill onto the inside of the lids. >_<... She obliged which I thanked her for.