n........0

I had been a loyal shopper at NK for over 2 years, ever since moving into the neighborhood, spending thousands of dollars at that location, but I will never spend another penny there because of how shabbily and rudely I was treated by an employee named Christopher. I bought a cartridge 2 days ago that failed from the first hit. About 10 percent of the normal amount came out. I even bought a new battery thinking that was the problem. It wasn't, it was the cartridge. No problem I thought, I'll just return it and get a replacement. Christopher tested it, saw that a minimum amount was coming out and refused the exchange. Please trust me when I say the cartridge was faulty. As I told Christopher, I would never lie and I even a bought a new battery to test it, but he refused and was quite rude about the entire matter. Christopher, you need serious work on your customer relations. I'll be back when I hear that you've been terminated.