h........o

I have actually reviewed GP once before with al 5 stars, specifically highlighting their tenders and the service they provide. In the last 5 days, I have experienced enough negativity to take the time to review GP a second time, revoking what I had previously said. I am fairly disappointed in my interactions with the 2 different staff members I have spoken with, both who work on the glass retail side of the business. ***Note to people who are purchasing or visiting, the HERBIVORE grinder is flaking off metal shavings into the grounds. I highly suggest NOT purchasing, AT LEAST this grinder. However, if you run into this issue, it will take a marathon to get a lack luster and uncaring response from the staff or manager. After speaking with one guy and then getting hung up on...(yes, he hung up on my boyfriend..) he called back only to go straight to voicemail. I then called, literally seconds later, straight to a employee (perhaps call screening as a business?). The employee that I spoke with was friendly and DID NOT hang up on me, and apologized for his co-worker, and informed me that the inventor manager could handle refunds and to call back on Monday when he was in. I proceeded to call again this morning for about 40 minutes, only to have it go straight to voicemail (screening call?). I ended up calling the dispensary side and was able to get transferred. After a painful 5 minute conversation, where I did the majority of the talking and leading of the conversation, he confirmed that I could bring the grinder in to exchange it. I typically shop here a fair amount (and not that I want to be one of those people who pull one of those cards) BUT needless to say I always have 'points' when I visit. Mind you, I am the type of customer that can be for life or a short while because I believe in a relationship between the business and the customer...how else could GP be listed as #1 on Leafly? However, when that business fails in its relationship, regardless of a conclusion or not, I take into consideration how we got there. GP has rude people on staff and a manager who failed to acknowledge it. Note that I was very polite/calm on the phone and while I can take it back to exchange the product, I am not satisfied considering the inconvenience, cost, and lack of service this grinder has caused me. I feel like it has also shown me, that if you have money to spend at GP, they will treat you wonderfully...however if you mention an issue, you're just another number...not what I had thought of them previously. I am appalled (yes, I said appalled, because literally, I am) and highly disappointed in a company that I previously raved and recommended to friends. If management does read this, I highly recommend working with your staff, specifically managers in regards to customer service, how to retain loyal customers as well as phone etiquette. They may think they're only in the weed business, but they are still in A business and standards do apply, especially in a city with one of the highest number of dispensaries available to the public. And as a business, What REALLY sets you apart from the others? Until customer service is at a higher level, stops at GP should fall into the category of ONLY when necessary. Unless this just happens to be a freak situation, but it seems unlikely.