Friendly and knowledgeable staff, with a non rushed, upbeat positive atmosphere. My favorite place for medical. I would highly recommend there menu as it is easy to understand if you are searching for specific products. Convenient parking, excellent point program and deals weekly too. Nice to find a quality place for medical.
When I got my medical card, I stopped here for my first purchase and had an issue off the start with the points and it being not being mentioned or offered to me as a new patient, during my first purchase.
Then Covid happened. Points were not being offered.
I just stopped here yesterday and left more confused on how the point system works. The worker told me my points are applied before my purchase, not after? I had 75 points ($5.00) to use. I felt rushed basically because it was busy, and decided to take the $5.00 points offered. Yet I didn’t have enough to cover it, after I used my current coupon also applied because I needed to spend more an I didn’t even know until after I accepted the $5,00 off with points on computer screen.
The worker then told me my 75 points have to now be manually added back, which he promised he would do. (Why not add it back while I’m standing at the counter?) I just wish I was shown proof of this, (my account fixed) as the worker next to him obviously could hear the conversation and the people also patiently waiting in line too, that he would the fix the 75 points on my account on the spot.
I am left NOW more confused again and not sure how points work, also being spoken too so fast, with a line behind me so close to end of day which honestly was not discreet either.
Please provide proof that my 75 points that were shown before my purchase was made were actually added back to my account, along with my small double points purchase. Nothing on my receipt shows any points. I wish I was allowed to read the point screen better with my poor eyesight and all I honestly Felt rushed, overall. Left feeling disappointed, somewhat embarrassed too.
To top it off, the woman at the desk who I checked in with said “next time ring the doorbell first”. I explained I did not know, and if she could see also I have not been back in months, how would I possibly know the way the door system works, to begin with. Rude uncaring service. Show some compassion for customers, please.
Selection changes often and some days have better choices. I have no issues with this location. Usually in and out in a short time. Only one time I went I waited in long line to get my Leafly as sometimes that register isn't open so you need to wait in the regular line. This isn't a huge deal because if they run out you still get your order anyway.