Terrace Cannabis
7/23/2024
Went in and got ripped off for a 300mg disposable ($37 after tax) and it didn’t even work. I called to see if I could return and exchange it, and after being put on hold the lady on the phone told me I had to email them a picture of the receipt and of the product for them to have “on file” and call them back. I asked her if I’d be willing to come back in today and exchange if I did that and she said yes. She even told me they had someone do it in the parking lot one time. I emailed the pic and called back, where another woman answered and had to go find the woman I previously talked to. Finally got her on the phone and she then told me the person who “looks at the emails” wasn’t in that day and I’d have to wait 24-48 hours before getting a refund/exchange. So not only did she lie, but this all happened in less than hour of my original visit. They made no attempts to make it right and weren't helpful whatsoever. If you value your time and money, go anywhere else.