I ordered online. Negatives: no chat , long wait for email response but when the do answer they fix all problems promptly,they sent my first order priority post so I would get for weekend, thanks a million. The quality of their products is absolutely fantastic and their package is spot on . I think Emeraldcastle will establish the new norm for mail order dispensaries keep up the good work and get your customer service to be a little more efficient , everything will be iree!