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The people are very easy to deal with, very accommodating, very responsive. But there are glitches in the online process. I set the appointment, paid the fee and completed the intake form. Subsequently I received messages telling me that I had not completed the intake form and not paid the fee. I was required to fill out a new intake form, because the form changed for 2022. I had to prove that I'd paid the fee. I had to send driver's licenses multiple times. I will say this, Virginia Medical Marijuana Card site is better than Virginia Department of Health Professionals, which is a gludgy mess.