d........s

Very dissatisfied with the manager Maddie’s response to their product failing. I’ve never heard of a pouch having a hole in it at the bottom but alas I saw marijuana falling out of the 1/8th I purchased here (store brand) and the bag has a hole bigger than 1 in at the bottom. The first thing she said when I advised this happened was to say, it’s impossible for them to not have seen product falling out of the bag. I let her know I didn’t say they knowingly sold it like this but nonetheless, it’s happened and it 100% should have never happened. She proceeded to then tell me there’s nothing she can do about it because they don’t issue refunds. I said I would stop by the store so she could see the bag. When I stopped in the store she said she could offer me a discount on another similarity priced eighth but she would never be able to do this again, like she’s doing me a favor or something. Your product failed and now you’re seriously giving me a hard time?…horrible customer service. Will go out of my way NOT to ever go there again.