S........t

On Wednesday May 27 around 12:15 PM, my girlfriend and I had the worst customer experience at D2. We both went in with our face masks and had our patient ID’s at the ready. They quickly checked my girlfriend in and I stepped aside because I was looking over their menu. I tried looking at the online menu on my phone, but I had poor reception. Moments later one of their employees aggressively waved me over to the front desk. In a less than professional tone he asked me what I was doing and why. I explained to him that I was looking over their menu options and needed just a little more time. He abruptly interrupted and exclaimed that if I wasn’t getting anything he was going to kick me and my girlfriend out. I had done nothing to provoke such animosity. I immediately decided to step out and wait in the parking lot for my girlfriend to finish her order. I was not going to settle or let him pressure me into making a purchase. About ten minutes later my girlfriend comes out just as irritated as I was . I asked her what happed. Apparently shortly after I left, their security guard came into the lobby and started to question my girlfriend. They asked to see her patient ID but the front receptionist had already taken it. They later said that her patient ID was invalid. Her patient ID is good for TWO years! Turns out they just needed to update her card in their system. After her interrogation was over she was able to make her purchase and get out. Even after they verified her card the employee who questioned me continued to intimidate her and aggressively watch her until she left the lobby. My girlfriend and I aren’t regulars at D2 but we do have valid patient cards and have generally had great experiences in the past. I’ve seen their employees do great work and give great recommendations. Never have I seen or experienced an employee yelling and threatening someone. Lately both Downtown and D2 have fallen short in both quality in product and quality in customer service. My purchases from Downtown/D2 have been regrettable. They don’t rotate their edibles and their flower lately is mid tier at best. We are in the midst of a pandemic and they’re taking advantage because they have a product many of us want/need. Where is the humanity in that? I’ve stood in line at other dispensaries and shared my experiences of Downtown and many other patients are having issues with Downtown/D2 as well. We understand this crisis is hard on businesses but when you stop offering any deals and only offer a handful of low quality options, while other dispensaries such as Prime Leaf are able to keep a full variety of stock, it’s time to rethink your business. Every year our local dispensaries compete for top dispensary in Tucson/AZ...Downtown does not deserve to be a contestant. You guys have fallen so hard and have a lot of work to do. I would rather wait twenty minutes in the sun at Prime Leaf than wait in the lobby at D2 only to be discriminated against and yelled at. Wake up Downtown. If you won’t hold yourselves accountable, we will.