b........0

Poor website and odd experience. Selected my product online, but couldn't find how to sign up for the waitlist. Phoned NTI to ask about signing up for a waitlist, but phone wasn't answered. A friend signed me up on the waitlist and I received the text message about waiting in the car until I received another text to make my way to the door. Never received a text message to "make my way to the door". Glad that I didn't waste my time and do that. After I was placed on the waitlist, about an hour elapsed so I drove over there. After making my way through the metal detector and ID scan, the sales associate was able to quickly locate my product. Can't address the product quality as it's a Xmas gift. Very poor process and confusing for a first time shopper.