Ascend Cannabis - Collinsville
3/24/2020
Overcharged. And won't answer emails! We went on 3-15. Bought 6 packs of mints between myself and my husband. They were marked $25 on the live menu. We were charged $29 for each one. I thought the total seemed high, but didn't think to look at prices on the receipt until we got home. I even double checked the price in live menu when I got home, still said $25.
I emailed though a link on the website, for 2 days with no answer. I found another link that allowed me to email directly, they finally answered and asked for pictures of the receipts. I immediately sent what they asked for. They haven't responded since 7 days ago. It's been over week and many, many, many unanswered emails ago.
I know it's been a crazy week. But they have not stopped selling to make more money. I can only assume they have stolen my money and plan to keep it! That was $20, plus 28% taxes on that.