r........8

I tried the drive thru for the first time yesterday, and was excited about this option, as I have a physical disability. I was scanning the QR code posted by the window to open the online menu as an employee opened the window. I told them I was looking for an eighth, orange label, indica leaning, and highest percentage available. He replied by saying “what? You want me to grab it for you or something” and I said “yeah, or you could let me know the names of the strains and I could tell you which one” he replied to that by saying “No. We don’t do that here. If you want to shop, turn around, and come inside. The drive thru is for people with kids or people that know what they want.” And he proceeded to tell me directions on turning around and parking to come inside and even asked me if I had ever even been inside the store, and I told him I have. He was actually the first person to ever help me and told me when I went inside about a month ago “you should come back sometime, you’re fun to talk to!” after he saw that I used to live in Olympia from my ID and we both shared some of our experiences with that city. Also, he’s the one that told me about the drive thru in my first visit, and I told him that’s awesome and I’ll likely use it since I’m disabled. Since then, I have been coming back, as this Floyd’s location is closest to my home, but this was the first time I had seen him since, and the first time I’ve used the drive thru. I’ve also been a customer with Floyd’s as a business since 2020. While still talking to him in the drive thru, he ended with “unless you don’t care if I do dealer’s choice since flower can’t be shown through the window” (which I never asked him to do). I didn’t care either way, just felt weird to be getting talked to in a rude way with a raised voice since I knew what I wanted and already vocalized it from the get go. In the moment, I wish I stood up for myself by telling him I’m literally physically disabled, but instead I just told him he can choose as I was never trying to have some sort of argument and I was already having a bad day with cptsd flashbacks and was just wanting to pick up some weed to help regulate my nervous system. I figured he might have been having a bad customer service day, so I tipped him $2 despite the fact he had been rude to me when I knew and vocalized what I wanted from the get go. I saw his mood immediately turn around to being chipper. However, with my anxiety, this experience has led me to not want to go to this location anymore so I don’t run into him and just shop at the other Floyd’s locations like I have for years. I had never been talked to with a raised voice like this by a Floyd’s employee before over the many years I’ve shopped with the business. Which is a bummer, because this is the only location with a drive thru, which would have been super helpful since I’m physically disabled. I also told my housemate who was excited about the drive thru too, as they are a single parent and are also physically disabled- they found it odd that I was talked to like that too, especially since I did vocalize what I wanted before I was getting talked to with a raised voice right off the bat for just saying what I wanted. I was already having a bad cptsd flashbacks kind of day, and being talked to with a raised voice over something so minimal did not help that. My housemate isn’t sure that they will be coming back either, as they know that if they were in my shoes that their anxiety & cptsd wouldn’t be cool with going there again.