Trulieve - Orange Park
7/25/2020
The store and layout is beautiful but after visiting all of the local stores and calling three of them I'll never go back. Went to the store twice, placed orders online and after getting to a person they told me not all their stock is online, baiting me into ordering a lower amount and then increasing it at the store. I checked in at my car and after the text saying they were ready, I still had to sit for over five minutes in the lobby. Then I placed an order for delivery and the shopping cart didn't show a 15 dollar delivery charge, nor does any email or text tell me how much to have available and then it took three calls, over two days, each over 45 minutes before speaking to someone. Then they wanted to deliver two days from now. I've got the records to prove it. Worst service and the only place in town with multiple gun wearing security in the lobby making me feel more like a criminal than a legal and safe customer. I will not be going back to this business or any of their offices. Not to mention everyone I met in person was rude, at least the person I spoke to over the phone was polite and empathetic. The only person involved I can say was a good experience.