T........3

The staff here is extremely great they are perfect for the environment and very knowledgeable. There is not much the these nice people can not help you find for the mood your in or want to be in. The also have great variety of products and accessories to go with your needs. One of my favorites in MA.

I've visited many different dispensary accross Massachusetts and written acouple reviews. This sanctuary unlike the other two in every way. My experience was a nightmare on two accounts. The first time I arrived few weeks ago i drove around 1hr to there location in Gardner on arrival the Employee at the front told me I couldn't use my discounts cause I used them already in woburn. I was very frustrated I knew the people at woburn who are great people, and I know they had given me correct information. So after the Employee at the front cared nothing of of my frustration proceeded to laugh and smile. When I had asked him why he was smiling when I was clearly aggravated he he said just customer service. So I didn't let it get to me I walked away to the order counter, to place my order. They Female Employee at the order counter asked me if I was ok seeing I was clearly upset, so I explained the situation. She told me he was wrong. Situation 2 Do to the Coronavirus I had called and asked if I spend over 200 may I stack 2 of my 3 remaining discounts. The Female Employee who answered clearly heard me and said yes that's fine also she was a supervisor. After driving there again 1hr I made it to the order desk with no issues this time. I proceeded to make my order I asked the Employee how much I was at and about how i talked to a supervisor about stacking 2 of the discounts as long as I spend 200, he said let me ask my manager I told him it was a female supervisor, he ignored me and asked Jake the manager he said no. I realized the only female was working collecting ID and was the supervisor I spoke to. I called over and asked her to confirm she lied right off that bat and said oh I thought you asked me if I could use your discounts in different locations. I know I was very clear on what I sad because I had visited another dispensary and asked the same question. It was repeated and clarified! Jake the Manager was completely rude did not care and just told me I hope you like the product! Totally un professional. The only thing I will say after calling some good people in there company I was put in touch with Managment I am awaiting an answer on these issues which I'm confident I will.