PAX 3 - Complete Kit - Onyx
5/17/2017
Serious flaw!!! If you break or lose the concetrate insert (which is really common just google "replacement concentrate insert Pax 3" and see the reddit posts) Pax does NOT allow you to just buy a replacement. (WTF?!) despite having replacements and accessories for EVERYTHING ELSE.
My insert broke and I emailed support since I registered the device with the warranty- but by all accounts it is 2-4 weeks to even get a RESPONSE and even then I don't know yet if they will even give me a replacement or not. Its been a week and I have gotten no response. :(
Since I bought the Pax 3 EXCLUSIVELY for that insert, I am pretty pissed.