H........4

So I never leave reviews but after my second horrible experience at HCI I felt I need to share my experience. First, I get the need for the bus and why we have to use but it can be a hassle. The first bad experience was when I arrived I parked but the buses were running late so I decided to walk. The website says I can so I did. No where did is say that I needed a yellow ticket and the parking lot workers watched me walk out without letting anyone know. So when I arrived the security told me I had to walk back and get a ticket. I showed him my info and told him where I parked but he couldn't of been bothered to have an adult conversation. So I walked back and rode the bus. I was about an hour past my time but it finally happened. Today was the final straw. This order I did not receive the QR code, I looked in spam and all that but no email. I texted and emailed HCI but no response untill I had to get a little snippy with them. So I got around the QR code and showed them my ID and came inside. When arriving to the counter I was told I couldn't purchase anything due to my expired ID. I told them that was not true and I even stated I've been here 4 separate occasions with the expired ID. So no sale, I was furious because I drove an hour to get here, wait 30 mins on the bus, get all the way inside to be told I couldn't buy anything. What made me even more made is they don't tell anyone!! So, I texted the hotline and was told that was wrong and I could purchase the product. They said to come back and shop with us :). I received this message after I have already arrived back and my car and this just sent me even more into a rage. So now we have two employees saying two different things. Hope, the texter told me they were not taking expired IDs before but we are now. Which I find funny because I've been there before with the dame expired ID and was never questioned. With the rude security, high prices, lack of knowledge, I've decided to take my business elsewhere.