Trulieve - Tarpon Springs
4/5/2023
Absolutely terrible service. Dispensary associate rolled her eyes at me when I asked about points discounts. She said it showed a balance of 0 and there's nothing she can do (I made a $517 purchase 2 months ago with no purchases since then, so should have had at least 517 points). I listed the things that she could do, like look into my order history and re-read the points policy. She muttered under her breath and when asked about what she said, she stated "it's just funny." I asked her what was funny and didn't get a straight answer. The General Manager then came over and threatened to call the cops on me for being rude to his associate and refused me service. I never raised my voice, swore, or did anything other than inquire about points and ask them questions about the policy in an attempt to demonstrate that I should have had enough for a discount. To have someone threaten to call the cops based on that felt isolating and like they didn't care at all. I left and am never coming back.