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I have previously reviewed HOL, and that report was highly positive. I am submitting this review based on my latest experience. While the price, quality, selection, and vibe are all important, the true measure of any business, for any customer, is how things go when there is a problem. I purchased a high CBD cartridge to explore its benefits for myself, and after getting it home and trying it out, I found that my pen would produce little to no vapor when used. I returned to HOL with the product, my receipt, and my battery, in search of some technical support. The gentleman who helped me was fantastic. He was very attentive and showed a great deal of concern for my experience. After hearing my issues, he gave me the option to replace the cartridge with another from the same brand, or an alternative of my choosing. The replacement came with no hesitation or the all-too-common verification ritual (testing, receipt, talk to the manager, etc.). I left with an even more positive impression, and a fully functioning product. I am a satisfied customer, and I've already recommended half a dozen people to the shop. Go see Tel and the rest of the crew, and let them make your day better!