W........1

I’ve been several times now so I feel equipped to give a fair review. The first time I went was awesome which is the case with most first time patients. Pricing was good and bud tenders were alert and informative. The next three times have gotten progressively worse. I have no issue paying for my meds but I’m big on customer service. The second visit the gentleman forgot to ring up and put part of my order in the bag and when I walked back in they made me wait another 30 minutes to be seen only for the bud tender to ask why I was back look down at the piece of my order still sitting in front of him and apologize. Now this being my third time and with the online orders only I took the initiative to call ahead to make sure I was doing everything correctly for the order. The receptionist confirmed my order would be filled if I placed it at 6:30pm and to wait for a text. By 8 and no text I decided to call while I was driving to the location only to find that mine and about 7 other cars of patients were left out in the cold. No text, no cancellation, just left with a order saying processing. When I called today to explain that I understood the delay but my concern was the non responsiveness I was told I could replay my order and would have to pay full price for something I could have got on special if they had been transparent with their customers. I understand we are all a little stressed but common courtesy doesn’t take that much. I’ll take my business elsewhere and I hope those cars that were outside with me do the same.