Northeast Alternatives - Adult Use
3/2/2023
I had a issue with the packaging of one of your products that I purchased from Trade Roots. I went back with my receipt for an exchange or store credit. The assistant manager refused the return, took my # and said the Manager would call me. After 3 days and no call I decided to email where the product was made. Rich Farrends reached out to me, oppaulogized for my troubles and offered me a complimentary gummy product of my choice. This exceptional customer service was by Rich went way beyond my expectations. He should be recognized for going above and beyond to make the customer happy and it wasn't even purchased there!! Thank you Rich