AYR Cannabis Dispensary - Union (Med)
1/16/2020
I’ve been going to both GSD locations for about 6 months, most often the Union location. I’ve enjoyed all the strains and am very happy with the selection as long as I am patient. They have two shortfalls in my opinion: some staff aren’t friendly and the online order system Is confusing. They need some facts on their website explaining the process. I’ve ordered online many times and each time I go for pickup I am told different things about needing to schedule an appointment for pickup or it being unnecessary. They need to communicate better and I suggest they dedicate one employee to handle all messaging/communication for both locations. I understand they are overwhelmed with patients but customer service must be paramount.