G........3

Yesterday was the renewal call for my Virginia Medical Marijuana Certificate/License. I was shocked that I was offered so many ways to communicate with the Team who sent both texts and emails. If anything, they sent too many but more comms are better than no comms! Every staff member I spoke with was extremely pleasant and kind. They used my first name which I prefer and were genuinely interested in how MM products help me. The Rep I spoke with was not just there to check a box or hurry thru the video call. I do wish they'd come on camera too since I'm required to but that's no big deal since she sent me the new certificate immediately while on the call. She stayed on so I could confirm it arrived via email. Hopefully "they" will figure out the benefits of MM outweigh the risks and make it recreational everywhere. However, I do prefer the prescription type of environment which feels more individualized and they make you feel special. Keep up the great work!