Nirvana Center - Prescott Valley
7/4/2021
This is indeed one of the hardest reviews I've ever written as it involves an experience I had today at what used to be my favorite dispensary. As a medical patient I will drive to Cottonwood or use SWC before I will be treated like that again! At 6am I placed an online order, at 9am I received a text that my order was ready for pickup. Since I drive from Chino it takes a little time to get there depending on traffic, this being 4th of July weekend but I jumped in my car & headed to PV arriving at 10am. I was let the lobby right away since I had a pickup order. I was advised at the front desk that the pickup order desk didn't have anyone working it right now to sit in the lobby & they would call me back by name. The lobby being full I had to stand, they announced by name who could go back which happened to clear the room all except me & 2 gentlemen who had come in behind me. The lobby filled up again with rec users as there wasn't anyone with pickup orders & by name they cleared the lobby except me, the 3rd time they cleared the lobby they told me to go in back with the rec users & wait for my name to be called. I waited for my name to be called but it never was. The 2nd time they served everyone but me again, I'll admit I began to get frustrated so I walked up to a budtender & asked what was happening with the online orders & my pickup order, now keep in mind that twice the room emptied except for me sitting on a chair between the ATM machines waiting to be called, not once was I asked by any of the budtenders, even though they saw me sitting there that whole time, if I could be helped, but I digress. The budtender that was "helping" really couldn't be bothered & began to tell me that I have to give the pick up desk at least an hour to fill my order & they would text me when it was ready, at which time another budtender yelled across the room (which had filled up again by this time) saying very rudely "WELL YOU'RE THE NEXT ONE IN LINE" which needless to say really humiliated me I felt like these two were ganging up on me. I explained (sternly but never raising my voice) to the budtender "helping" me that I received that text at 9am & offered to show it to her. At this time this budtender refused to assist me any further & called the Mgr. over stating I was yelling at her & out of control (trust me she came close to hearing me yell but I kept my voice at an even keel), I was just upset & frustrated & with every right. The Mgr. had been standing there & heard everything, I will give it to her she really tried to make it right with me, she really knew I was pretty upset by this time. So I will agree that I was frustrated (with good reason) but I never "yelled" if I had Security would have been right there. I am 65 years old weighing in at 99lb's so really guy's, if she can't deal with these kinds of issues then she's in the wrong profession because customer service is not her forte'. As for the budtender who humiliated me by yelling from across a full room at me (the very thing I was being accused of), should be looked at as well. Bottom line, we are the patient/customer, when was it OK to be so rude & offensive. I really don't know how comfortable I am about ever going to Nervana again which really sucks since I've been going there for years & always loved the place & employees, they really cared. Normally I wouldn't say anything but I say to my fellow med patients, I really don't feel we're being treated as patients with real needs, or any different than rec users & we have to qualify & pay for our med card instead of buying if off the street like we had to for so long so we could feel better, I personally took that risk for over 30 years. I'm bound & determined to find the dispensary that recognizes us as patients the way it was meant to be. I left Nervana today in tears (had to wear my sunglasses due to humiliation which isn't expectable. Sooo Sadddd never thought Nervana would cave in!