m........t

I placed an order in Tempe AZ and had a lot of trouble with customer service. After 2.5hrs of waiting for my order, I called customer service about it, and was told after 2.5hrs it should be ready. I had my doubts, because it has happened once before, but customer service assured me that after 2.5 hours it should be ready. I wish it wasn't true, but went I down, I was told that they had run out. I found myself in the same position again, so I asked to see the manager. By this time three hours had passed and no there was still no call. She she came over and said how are you doing, and I said not very well. She said so I hear, and followed up with so how can I help you since I am out of Gorilla Glue. I could see by her body language and forced smile that she didn't want to help me. I said, I don't know, but I am not buying that. I pointed at the package the bud tender brought out. I said It's crap, and you know it. Then her tone changed, and she said that purchases in the express line are BLIND purchases and you have to take what we give you. Now I know you can't sort through product for something you might like better, but you don't have to buy what is presented to you. It is taken out to have a so that you can have a look before you buy. Everything I was shown was very poor quality. Also the manager could have taken me aside instead of letting it escalate as the line grew behind me. The bud tender was butting in on the conversation. I was left wondering who was in charge. I agreed to see other strains, but the manager didn't stay to deal with the problem. She walked away and left the bud tender to deal with it He came back with some more really bad product, so I left. I just don't think that is how a manager should conduct herself. Watch out for the BLIND purchase and bait and switch