Went in as a first time patient. Went over all the cartridges and how to use them. You need a pen type of vape to use them and the budtender I was with showed me the options and recommended there brand which was a little cheaper but had more features, no problem then went on to pick the oils. When I get home and open the package I’m sad to say I had 3 cartridges and no vape pen to use them. The item was not placed on my bill but I pretty much figured the guy understood I needed a pen. First time going there I won’t be back.