Desert Bloom Releaf Center (Med/Rec)
2/25/2020
Listen, products are good and such. In store the customer service is great. However, they don’t keep their word to customers. I called back after my visit because I walked out with my bag of products with the opening Of the bag rolled down. I didn’t feel the need to inspect it. Upon arriving home I opened the bag and found that I was missing one item. I called the store, John answered, and I explained my concern. At first he didn’t listen to me and had me mixed up with another customer. Once he listened and I explained which customer I was then he was ready to help. He told me his manager would review the footage from the security camera and they would return my call within five minutes. That was over two hours ago, and I have not heard back from them. It complicates matters that I live about an hour away from the store. Totally my bad for not checking the bag. Totally their bad for arguing my identity over the phone and promising a return call that they never delivered.