r........g

I placed a pickup order at roughly 10 am. I didn't get even a confirmation text until after I called over an hour later. Then around 12 I received the confirmation text. 2 minutes later I received a text saying it was ready to be picked up. Now this is already a long wait to begin with but I still had to wait until almost 2 after arriving at 12:30. People who did not do the "express" pickup showed up, was called back and left before I was able to pick up my stuff. This is absurd. I have used pickup at other dispensaries and have never had this issue. Whenever you ask for updates on time you are told the same thing over and over again. 2 ladies asked how much longer and the were both told 2 people are ahead of them.... the asked one right after the other and it was both pickup.....tell me how that makes sense at all. They are filled with excuses but not once did the apologize for the wait. In fact they were acting as if we were unreasonable for wanting our pickup orders ready when we get there. I got a text saying it was ready. It should take 20 minutes between pickup orders. It doesn't take over an hour to put 4 items in a bag. Also, tip jars are inappropriate. You don't tip your pharmacist so why would I tip at a dispensary. I also don't understand why they thinks its appropriate to try and upsell. Again, you don't go to your pharmacist for your antidepressant and have them be like, would you also like a muscle relaxer? No, so this shouldn't be any different. This is not the first time this has happened to me but best believe it will be the last because I will never use MUV again. This is a recurring issue. Do not bother to come here unless you have all day.