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A Tale of Two Dispensaries I decided to test the newly legalized market in Phoenix. After being a customer in all the legal western states, I thought comparing states might be interesting however, the comparison is about two dispensaries – Urban and Curaleaf. I first went online and placed an order with Curaleaf in the middle of the night only to discover in the morning the order had been canceled. Okay, maybe they ran out of the product by the time they got to my order. But they at least could have told me why it was canceled. Not to be deterred, I placed another order. When I arrived at the store I learned there was about a 2 hour wait. When a budtender came out I asked if there was a pickup line. He curtly said no. When I suggested having one like they do in Colorado he said he didn’t care, “that’s Colorado”. To which I responded, (That’s f’d up man.) With that said he went to the guard and had me kicked off the property. Next I called Urban and asked if they had a separate line for online orders. They said yes. First I thought, this is great, I could never get an answer or a way to leave a message at Curaleaf. When I got to Urban I found I had messed up the order. However, unlike Curaleaf, the budtender at the door was very helpful in getting my order placed and letting me know when it was ready. This took about 10 minutes, but if I had done it right in the first place I would have been in and out in less than 5 minutes. Urban is very efficient, helpful and accommodating. They know what customer service should be. To summarize, GO TO URBAN if you want to feel respected and appreciated as a valued customer and they will answer the phone. If you want long lines, rude budtenders, and no respect, go to that other place.

A Tale of Two Dispensaries I decided to test the newly legalized market in Phoenix. After being a customer in all the legal western states, I thought comparing states might be interesting however, the comparison is about two dispensaries – Urban and Curaleaf. I first went online and placed an order with Curaleaf in the middle of the night only to discover in the morning the order had been canceled. Okay, maybe they ran out of the product by the time they got to my order. But they at least could have told me why it was canceled. Not to be deterred, I placed another order. When I arrived at the store I learned there was about a 2 hour wait. When a budtender came out I asked if there was a pickup line. He curtly said no. When I suggested having one like they do in Colorado he said he didn’t care, “that’s Colorado”. To which I responded, (That’s f’d up man.) With that said he went to the guard and had me kicked off the property. Next I called Urban and asked if they had a separate line for online orders. They said yes. First I thought, this is great, I could never get an answer or a way to leave a message at Curaleaf. When I got to Urban I found I had messed up the order. However, unlike Curaleaf, the budtender at the door was very helpful in getting my order placed and letting me know when it was ready. This took about 10 minutes, but if I had done it right in the first place I would have been in and out in less than 5 minutes. Urban is very efficient, helpful and accommodating. They know what customer service should be. To summarize, GO TO URBAN if you want to feel respected and appreciated as a valued customer and they will answer the phone. If you want long lines, rude budtenders, and no respect, go to that other place.