JARS Cannabis - Metro Center (Med/Rec)
5/31/2020
This dispensary has declined in customer service since switching to JARS. This was my go to spot while it was MetroMeds. My last 5 interactions with this dispensary have been poor.
My biggest complaint is one of their security guards took it upon himself to decide the dispensary didn’t want my money and told me I wasn’t getting my medicine. As far as I understand, only a pharmacist can deny a prescription and only for moral/religious reasons so this security guard was completely out of line. When I called to make a complaint, I was fed excuses as to why the security guard did what he did then was offered to get back in line and wait. 100% unacceptable.
I then decided to order delivery so I didn’t have to deal with the lack of customer service on site. Well, my first order arrived 45 minutes late and it was wrong. I called and explained what happened. The girl told me she could credit my account and that was it. Again, unacceptable. I am then put on hold and another girl picks up, doesn’t identify herself and asks what the problem is. Her name was Katie and she did fix the issue.
The next day, I make the order for the missing product (per Katie’s instructions). It was a little tricky but it was taken care of. I had this delivered as well and was told by Katie to order early so I could get the first delivery window of 9-11. The guy showed up at 12:30. No call. No explanation. Just said “yeah” when I mentioned he was severely late. Told him this was 5x in a row with problems. He asked what had been happening and I told him. I was again fed with excuses.
I got online to look for a corporate contact and found an address and phone number. Nobody answers the phone. It will ring for about 20 seconds then disconnects.
This dispensary is a mess. No accountability. No real management. No real leadership.
I will be going in to use my points and I will not be returning.