Trulieve - Brooksville
3/18/2021
Their online ordering is basically a bait and switch operation. If during a sale, forget getting your confirmed order. After waiting hours, they call and say that your confirmed order is out of stock. When asked if they will honor the sale on another strain, and was told that they were sorry. I asked what the advantage, then, was to online ordering. Response from Supervisor? "I'm sorry. Do you want the rest of the order?
I talked to customer service at corporate this morning to inform them of the state of the Brooksville store and was assured that it would be reported, and was offered a discount. After refusing the discount, I decided to try again. Ordered at 8:30 this morning. It is 3:30 pm and still no message that my order has been filled. Meanwhile, all of the flower on the website is gone. I am so over this place.