Leaf - Thousand Oaks
1/5/2024
I am new to vapes and bc of this incident I won’t purchase from your shop ever again. My friend and I spent over $200 at your shop purchasing flowers and vapes. Tonight your manager refused to trade out one of my vape cartridges that I purchased and that was completely brand new and the glass broke upon placing it on the vape. You are THE ONLY MANAGER/ CLUB who doesn’t honor your customer’s business, providing an exchange to keep their business. I will not use this club again for their poor customer service and refusal to trade out my expensive vape. Complete loss. I won’t recommend this club.