Maribis of Springfield (Recreational)
7/14/2019
Date of Review: 3/26/2019
Date of Current Review: 7/14/2019
Note: I am in no way associated with Maribus, so all opinions below are mine; I am not a corporate shill.
Please see my first review for my initial impressions of Maribus and its staff; it is lengthy, but I hope that it is informative enough to help anyone reading this now to make an educated decision when selecting their dispensary.
After five months of being a patient, not much has changed since writing my first review; in fact, things have gotten better the more that I have gotten to know the staff, all of whom very much care for every patient who walks through the door.
Before discussing the staff, I will reiterate that the store is well-lit, secure, and always clean; there is a professionalism extolled by its manager(s) that goes into the dispensary's maintenance and presentation. It is always clean; the security guards are always friendly; and the atmosphere reflects the medical / healing nature of a proper medical office. The waiting room is fine, and actually allows for a 1:1 interaction with your budtender without disruption; the sales floor, therefore, is never crowded with people waiting behind you in a queue like dispensaries in other states.
As for the staff, there have been additions and subtractions, but the people whom they have and continue to hire are exceptional. The staff take the time to get to know each patient, greeting each by name and, time permitting, have a conversation with you; of course they are knowledgeable and will answer any questions about strains and what will likely work best for your body. Also, they will recommend their favourites and provide candid feedback, both from personal experience and comments given by their patients; it is not all about the "sale".
However, the conversation about which I was referring above is a casual, friendly, back and forth exchange that you would have with a friend, making the service more than a simple transaction. The quality of the service coupled with the knowledge of the budtenders is consistent and what you would expect at an established dispensary ... irrespective of location.
The only "complaint" that I have is that they are a victim of supply and demand. Maribus has seen an uptick in patients, so your favourite strain may go quickly. However, they are great in the quality and variety of their product offerings and price their products slightly cheaper than other dispensaries. If you have a strain for which you are looking and they have sold out of it, your budtender will suggest comparable strains.
As for suggestions, as Maribus scales its business, I would highly recommend implementing an online ordering system to help streamline the process; for patients who know what they want, this would be a fantastic value-add to its service offering.
Maribus is a well-managed, well-staffed dispensary that provides value-added customer service to complement its ability to leverage its vendors to deliver variety and quality products.
Cheers!