R........7

My first initial contact is asking a simple question through their system and so far it's been hours and I haven't heard a word. How on Earth is anybody supposed to trust a system that doesn't even get back to you when you ask a simple question? They show various dispensaries to choose from and all I am curious about is will it cost me more if it's farther away from my house because I see something I like better at a dispensary farther away from my house? Also, is a tip absolutely required? Well they left me hanging on the answers and I see now they leave numerous people hanging for their medicine for hours and even cancel the entire order.. SMH