D........d

BUYER BEWARE/ATG! 12/20/17 - present. ATG knowingly sold sub-par products and deliberately chose/chooses to not believe or take action on behalf of their customers after numerous complaints by consumers regarding leaking cartridges and purchasing them not filled to accurate capacity. They knew the craft reserve cartridges leaked but sold them anyway. The sales person even said to me at time of purchase, she was looking for a full one. Pretty clear in hindsight that the cartridges leak. In my case, after day 2, my cartridge was emptying at an alarming rate and it wasn't from use. It also clogged my craft reserve o-pen and has rendered it useless. The manager said it was because I didn't disconnect the cartridge from the pen after each sesh. What??! Never was a problem before. I was told that staff verbally advises people to disconnect after each sesh. (I was never verbally advised, and its not in the literature) I lost virtually all of my cartridge in less than a week and I no longer have a working pen. I then emailed the owner, (since he manages the managers) hoping he would see the error of the manager's ways and have my back as a consumer at his dispensary. Not only did he not address the issue, he never even had the courtesy or good business practice to return an email to me. Its clear that ATG won't stand behind their products and will not honor the customer's patronage, or follow their own policies (see below). Poor PR, poor business practice and poor consumer on my fixed income. I've lost confidence with their products and customer service. No respect for me, lost respect for them. Wow! Lots of new dispensaries appearing all the time though. ATG shame on you. I will not be back unless this is remedied. Not looking good. ATG POLICY; We do expect a small percentage of vaporizer cartridges to fail. We are happy to exchange defective cartridges or batteries. Please bring the defective item (and original receipt if possible) with you on your next visit to the dispensary. We are sorry for any inconvenience caused by defective products. Really???