C........r
member since 2019Recent Reviews2 total
The Gallery - Fife
4/16/2019
The employees are great & friendly. They have been helpful & patient. Great staff does not make up for misrepresentation of products available.
My complaint:Impossible to order on line! It feels like a bait & switch! Every time I have ordered on line when I go to the store to pick up my order I am told that my order was not available-AFTER recieving message that my order was filled and ready for pick up. I am always offered similar product for a HIGHER cost. This has happened twice.
Tonight I ordered an 1/8 costing $29 on line-I get a message saying my order is filled & ready to be picked up. I go in to pick it up after getting notification that my order was filled and guess what? My order was out of stock. I was able to buy the same weed from the same company for $10 a gram-paying much higher than I would have if the weed I ordered on line was in stock as advertised on leafly. ($29 for an 1/8)
I have ordered on line 3 times. The first time I got a message saying my order could not be filled-they were out of what I ordered. O.k. I get that.
The 2nd and 3rd on line order I got text messages saying that my order is filled & ready for pick up. Both times I spent more money than the price of my on line order.
Staff has always been apologetic for the discrepancy. I appreciate the staff being apologetic.
Does this happen to every person who orders on line? I have not experienced discrepancy like this at other stores. If a product is on the menu it is in stock. Never have I picked an item on line then gone into the store and be told sorry-we are out of that, here is something you might like. (For a higher price-every time)
Are you intentionally listing items not in stock? Leafly posts how long ago the menu was updated and your stores menu was updated about an hour before I placed my on line order today. What's the point of having an on line menu if it's not current?
I hope you can correct this problem asap.