tru|med Dispensary (Med & Rec)
12/26/2019
No top shelf to be seen except for just a tiny window right after opening this morning. How exactly are people supposed to get top shelf flower if they live over an hour away *without* any traffic, when leafly pre-orders are turned off? Are we supposed to just take the entire day off work and sit there in the lobby all day waiting for top shelf flower to be put out? And if there's none that day, show up the next day and do the same? What about the day after that?
This is absolutely unacceptable and disgraceful. If you have too much demand and not enough supply, then increase supply. This isn't rocket science, we aren't building spaceships to get humans to Mars and back here, we're growing weed. Get another warehouse to grow more if that's the problem. I can understand running out of things occasionally, that happens when you have plants that take 2-3 months to be ready for harvest with variable curing times, all good with that because it's perfectly reasonable. But what's been happening lately is absolutely unacceptable (in ANY type of business) and management/ownership needs to get their you-know-what together. Can you imagine if, say, Four Peaks brewery for example, was constantly out of their own products at their brewery and had to bring in other people's beers to fill the massive holes in the supply line? They'd hemorrhage business so fast and so severely it'd be a sight to behold, and they're nowhere near as elevated above the competition as you guys are when the top shelf is actually in stock. The only reason we're all so ticked off and you're getting these reviews is because there are few to zero options for real quality flower anywhere else near the Phoenix metro area. If their were, people would be leaving Trumed en-masse and not even bother to write a review. Like that one person down below said, if someone wanted to start their own business that provided even 90% of Trumed's top shelf quality with consistent availability, they would explode and have potentially unprecedented and rapid success in this market. I hope someone does because I'm tired of having to settle for stuff that's really not all that. Fix it, Trumed.
**Budtenders/employees, this is in absolutely no way your fault and you've been amazing to me every time I've come in, even dealing with more difficult situations like of late. This wasn't meant to be personal to anyone, but ESPECIALLY not to you all so please don't take it that way. The level of customer service you've provided me over the years has been second to none and I love coming in to see you guys and girls and the shopping experience on your end is always fantastic with no complaints. You're great in person, and you're great over the phone. YOU all are kicking-butt and I'm thankful that you're taking all this crap as well as you are. I promise I can speak for most of us in that our frustrations are directed at management/ownership and not at all towards you. I'd be completely satisfied and very pleased if all of my employees were as awesome as you all have repeatedly demonstrated yourselves to be. Happy holidays and a happy new year to the team!