M........n

I have gone to Cambridge and Somerville a couple of times each. Just to make sure that my experience wasn't a fluke. I have never wanted to buy something twice. The last time I walked out, I thought to myself: Remember to never go there again. I've heard they are going recreational. Their product isn't great for medical. I can only imagine what they will be offering as recreational.

I have been to several dispensaries in MA. since the beginning of the legalization of medical marijuana. Sage Naturals (Cambridge) has repeatedly been the worst experience. I really, really, really wanted to like them (I am in Harvard Sq. ALL THE TIME!) and kept returning hoping that they would seem interested in customer service. I know they think they are interested in providing a great customer experience, but they IMHO are not. Getting in can be a hassle due to the front desk and how it's managed (the front desk person so stressed and yelling "F***" while checking in a new customer with five people on line watching is not a good impression). The next room you get to is also confusing as to what to do -- wait or continue through another door? Then the Inner Sanctum to buy (all fine) although you have to leave through a side door to exit. Again, a bit confusing. The flower (all I have bought at Sage) is EXPENSIVE and good. Good (and great) quality is available at other dispensaries in and around Boston for less. Bottom line: Buying medical marijuana is a big deal for me! I use it because I have crippling anxiety and it helps me eat, sleep and be able to cope. I want to have good a great experience interacting and visiting my dispensaries. After several visits, my impression is that management at Sage is not really interested in reciprocating. Bottom line: There's too much competition out there for great medicine AND a great buying experience to bother with Sage.