J........D

THIS ESTABLISHMENT HAS NO LOYALTY TO KNOWN CUSTOMERS. I AM A LOYAL CUSTOMER. Most of the staff knows me by face and name. I have purchased multiple vape cartridges ($15 - $20) from the THORNTON store and have had to return some of them for one reason or another. I've never had an issue with that before, until today. I made the mistake of bringing in the battery and no cartridge (even though the battery clearly had residue from a leaking cartridge), and was told there was nothing to be done. What makes this unfair is that I was told in store that there was nothing they can do with the cartridge upon return, and that without a receipt they couldn't help, EVEN THOUGH YOU CAN PULL UP MY TRANSACTION HISTORY ON FILE IN STORE to see that I am a loyal customer who obviously purchased the FAULTY cartridge there. THE MOST INSULTING PART IS THAT THERE WAS NO ATTEMPT TO RECTIFY THE PROBLEM OR PROVE MY CONTINUED BUSINESS BY CHECKING MY PROFILE IN STORE. WHY STAY LOYAL TO A COMPANY THAT WILL JUST TOSS YOU ASIDE? I'll find cheaper prices from somewhere else, but what kept me coming back was the great service that fooled me into thinking they'd look out for me when I needed them to. I AM NEVER COMING BACK. SAD the only dispensary I bothered to shop at since moving to Colorado spit in my face at the drop of a hat.....