P........s

Mixed experience. It is important to know there is a set of big concrete stairs that must be navigated to enter the dispensary; this may be a barrier for some patients. The parking situation is abysmal (extremely difficult to procure), but if you are traveling by foot or public transportation it should not be an issue. The inside is very nice and clean. The product offerings are very good. If help is needed, they do not allow someone to join a patient inside the dispensary, but they will allow an adult with ID into the waiting room. I did not see a private consult area, but they may have one. There is an additional waiting area downstairs. The staff was friendly, but those we interacted with did not seem to be as knowledgeable (about product or procedure) as those we have interacted with at other dispensaries. We visited when the dispensary was not busy and were very disappointed by the process, which was not streamlined and took much longer than what we have experienced at other dispensaries. I encourage the staff and management to gain a better understanding of the medical needs of their patients. The long wait time, inability to have a helper in the dispensary, stairs, and lack of parking are unfortunate obstacles for many patients.

This is our new favorite dispensary! We were not looking for a new dispensary, but we came to Beyond/Hello because the dispensaries, which are located closer to us, were out of the product we needed. We did not have a good experience at another dispensary located in downtown Philly so we were hesitant to give it a try, but we are so glad we did! The facilities are really nice, there is ample parking (small fee of $1 for 20 min and $2 for 40 min), and there are no stairs to access, which is important for many patients. The staff is what really makes the difference here! They were all extremely kind and knowledgeable. I am a caregiver. I spoke with the pharmacist on the phone and she reviewed the products we already had (from another dispensary) and offered suggestions about how they might best work for the patient- no pressure to buy anything from them. The focus is clearly about understanding and caring for the patients. We will go out of our way to visit this dispensary. I can't recommend Beyond/Hello enough!