b........g

Any criticisms I have are not directed at the staff. I assume they have little control over inventory or the weak website. With $1.2 Billion in profits last year you would think they could break off some for a better website. My last 4 orders I was unable to get the products I ordered. I ordered them because they were available on the website and research to meet me needs, but have in all reality been missing from the real inventory for a few weeks. Recent weekend sale, NONE, not one of the products in the sale were actually available for purchase. There are times the opposite occurs and there are products not listed online and you just have to ask. Product descriptions are incomplete often just generic cut and paste. frequently missing the analysis. In essence ordering online has zero benefit to the patient. Your not going to get what you ordered so you may as well show up and wait with the masses. Once in the store there are no guides or menus to choose products from. The staff has always been courteous although the level of knowledge of products is weak. I don't think they are well supported with quality internal tools to help them. The products and selections have mostly been good, a few duds.