a........9

I went on my lunch hour and waited in line for 20 minutes. When I got to the counter the ticket they printed off for me was for the wrong product (Sativa instead of Indica). I caught the error and had to tell the teller. After I paid I was walking out and noticed they gave me the wrong strain. I went back to a manager and pointed out the mistake. He said they were out of that product but- and these were his exact words- "It's still an indica." Let that sink in- a dispensary switched out a product and didn't tell me about it because it was the same brand (High Supply) and in their minds that was OK to do. I said it's been less than 2 hours and your policy says you hold orders for that long. He said they're under no obligation to hold it and then once again I'm quoting here, "What- do you think we have someone waiting in the back holding the product for you?" From there he apologized and stared at me waiting to see if I would take the product or not. I'm not being hyperbolic here, that's the exact transaction I just had.