j........8

I have had multiple issues with this dispensary lately, but unfortunately they have the best selection in the area, so I am sort of stuck going here. I purchased a GTI Rhythm 500mg Cartridge and when i got home and opened it, I found it was already half empty. I called the store immediately about it, and they fed me some crap about needing to email GTI directly about it, when they should have given me a refund directly. The cartridge is half empty. I just bought it. What else is there to say? I emailed GTI of course and never heard anything back. Then the cartridge tipped over in the middle of the night, and the rest of the liquid leaked out until it was empty. So I got burned $55 on that one. The next day i had a 5 item order I called in at 4pm, the store closes at 6. NEVER got a text message that my order was ready. I realized what time it was and called them as I hurried down there, and they said they would serve me when I got there, knowing it would be close to the 6pm mark. I got there, and the security guard was so arrogant and rude, that he just sat inside behind the window, and didn't answer me when i came to the door, acted like he couldn't hear me. I held up my order number on my phone, and still nobody would take the time of day to speak to me. Someone then walked out of the dispensary, allowing me to put 1 foot inside the doorway. The security guard promptly got up to come meet me then, hand on gun, like he was ready for a fight. I'm coming to pick up a few cartridges, and this guy is acting like I walked in with an AK-47 to rob the place. Another person behind the register was argumentative and of no help either. The security guard also said "He didn't care who I talked to on the phone, and it doesn't matter." He wouldn't even take a moment. To let me speak, or for him to say "I'm sorry we are unable to help you today." or something that a professional employee would say. I spend A LOT of money and provide a lot of regular business at this dispensary, and lately i have been treated like complete garbage there. Also, instead of just holding the order until tomorrow, they just cancelled it completely, another middle finger in the face. That security guard has NO business treating anyone that way, and NO business putting his hand to his weapon for an issue this small. They need to hire someone a little more professional that doesn't think he's in the Secret Service. I tried to call a corporate office about all of this, but it just re-routed me to the branch office, the place that gave me trouble in the first place. So to sum it up, absolutely GREAT variety of products is the single good thing, and the only reason they got 2 stars. But multiple bad employees, unprofessionalism, and no attention to simple important details, like making sure the customer knows their order is ready AT ALL, let alone in a reasonable amount of time. How hard is it to do that, and not threaten them when they show up last minute to get it because of YOUR NEGLIGENCE in the first place? They have many things to work on, foremost, getting some of these bad employees out and some better ones in.