The Vault - Lake Stevens
6/14/2020
I placed my online order & got a text at 7:20PM saying that my order was ready to pickup. I drove 12 miles to get there & was told that I MUST come into the store to get my order because they cutoff car service at 7:00PM. I explained that I am 68 years old, having surgery in 3 days & can't risk it. There was absolutely NO mention of a 7PM cutoff for order pickup anywhere on the website, text message or signage. This was pure age discrimination by the staff at the Lake Stevens Vault. The staff needs retraining & if pickup cutoff really IS 7:00PM, post it so people don't waste precious time driving for nothing. My time & personal safety means zip to their staff. I will shop elsewhere in the future.