C........l

Staff was extremely rude at the door and not at all helpful. They did not even try to listen to what was going on with my card which was a mistake by the state which I had correspondence related to. Luckily every other dispensary in the area is more friendly and helpful and I am able to still get what I need. Choose anywhere else if friendly and helpful personnel is important to you. Here they treat you like a degenerate trying to scam the system. It's a sensitive enough process without some grumpy woman judging you at the door. After explaining in detail my correspondence with the state (regarding a system delay in updating to my married name which has been a non-issue everywhere else) she repeated verbatim the same thing she said when she initially described her issue with my card as if I was somehow unable to understand her the first time. She gave absolutely no regard to what I had said. I wish I could give 0 stars. I would definitely avoid if it is your first time or if you expect a person-first mentality in medical establishments like this one fails to be. They act as if they are selling recreational drugs to select consumers rather than medication to sick patients. Any place other than this will meet your needs for a high standard of care better. They understand the need for a person at the door is to be humanly helpful rather than an extension of a computer screening system. The woman at the door is a gross affront to the industry. They might as well just have a self check in if they are so unwilling to be helpful. It is such a shame that this is the type of representation CY has because I have really enjoyed their products and seemingly thoughtful representation for the wide range of patient needs. Obviously they are not actually the type of company that I thought. Maybe sensitivity training could help here. I know I will not be returning until there is evidence of dramatic change.