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First things first, the location could not be any more convenient for me! Directly off rt93 on commerce way, you can’t miss it. I’ve only been there a few times so far, but every visit has been very pleasant and the staff couldn’t be any nicer and welcoming. My first visit, it was front and back paper work and the gentleman behind the desk, was very thorough with explaining the promotions they offer their new patients. I love that you don’t lose the (4) $50off $100+ orders, if you don’t use them right away on your first 4 visits. They def. come in handy. They also have a loyalty points program which is aweeesome for a loyal patient. I was in a rush my first visit because my dog was home waiting for dinner but my 2nd visit, I opened up and explained to the gentleman what my day to day struggles are so he could better know me and suggest products in the future. I’ve had a different employee each time ring me up, but the others recognized me right away with a smile and a “welcome back”. 😀I look forward to my future stops at Sanctuary, Woburn and I’m excited to try as many products as I can, and with their trusting knowledge, I feel very optimistic for my future health. I hope to overcome this depression! Thank you, Sanctuary Medicinals, Woburn MA!