Story Cannabis - McDowell Rd
11/19/2021
This was the worst online experience I’ve ever had. To start, the website is not user friendly and the cheapest bundle they ordered I’m sure. I’m a medical patient, so naturally I choose to make an online order to avoid the recreational crowd. After waiting 30-minutes for the order to update, I received a text message, requesting more information, no biggie. I called and listened to elevator music for another 20-minutes. I spoke to some woman who I forget her name but she seemed pleasant. She asked me to send a screenshot of my medical card, because there was an issue with their systems regarding allotment. I obliged, and sent her my digital copy via text, as well as my updated address to cross my “t” and dot my “i.” Five minutes later I get a notification stating my order was CANCELLED. No rhyme or reason, so I called a second time, waited 30-minutes before another woman answered, I asked her why was my order cancelled? She put me on hold for an additional 10-minutes, and came back relaying a message from the first woman I spoke to saying, “I texted my new address but not my medical card, so it was cancelled.” I asked her what system is used to receive messages, because my iPhone shows the medical card and address was successfully sent, the woman didn’t have an answer but, “we use a computer” After wasting my time I don’t trust them to provide medical relief. I will never attempt to do business with this location, brand, team, etc. Disrespectful, and down right straight trash.