I was told it was 3 and a half hour wait by the cop working out front. I had a timer going and it was 35 mins outside and 1.5 Hours inside. I clearly wrote down and circled what I wanted and was given something else with out being told it was a sub or that the original product I wanted was out of stock. No they couldn’t change it which was frustrating but the quality of the buds is phenomenal. I’ll give them the benefit of being super busy for the confusion but I will be back!