normally I have a great experience in here. unfortunately that was not the case today. I called in for a pickup order, and was told it was ready so I came to get it. instead of calling me back in a hurry as they usually do, they had about 8 other people go in front of me, 2 of which were pickups (she clearly they knew how to handle pickups, just not mine.) I waited for 20-30 min on a PICKUP, PREorder. the lady who failed to recognise my pickup order was the employee of the month. kind of a low bar. pretty disappointed.