J........r

Ordered online. Arrived when text said order was ready. Was told the online window is closed due to short staffed. That's fine. But I was put at the back of the line, behind REC folks, and everyone else. Went up to ask why. She had forgotten me entirely. Didn't say sorry or anything. Just blamed it on being short staffed. But the staff didn't forget. She did. No discount for waiting 30 minutes, no apology. Alot of the staff here seem like they have high egos and that they work at a place that's made of gold. Online seems pointless here. Products are pretty good. Service is going downhill really fast unfortunately. Get some nice people. And use the online the way it should be. I pay alot of money for my MED card. I expect to bypass the 15 REC people in the lobby when I order online.

I bought a $40 live resin drip cartridge. its basically empty. opened the sealed package and it has about 20% of the product inside. this tells me this is a old cart. it has evaporated over time or leaked. I renewed my medical card and was given coupons to use at this location. it is not close to me or i would have returned and complained in person.

since the virus has started this location has not adapted and has lines over 3 hours long they need to learn how to adapt