T........F

I went in for my first visit last week and worked with Von. He was extremely knowledgable and helpful when it came to choosing the best products. During this visit, Von let me know about the rewards programs and what I needed to do to get 20% off my next visit. I completed the steps right there with Von to guarantee that I would get the discount upon my next visit. The next time I came for a visit, I was impressed even more. As soon as I entered the building, Von remembered me by my nickname rather than my legal name. He then asked about the specific products that I purchased last time. After my first visit with Von, I was impressed, but this level of customer service blew me out of the water. Eventually, when I was checking out, Von noticed that the loyalty system did not give me the 20% discount that I should have received. Without question, he gave me the 20% and said he will figure out why the system was messed up. Needless to say, I will be back to CCBD and I hope I have the pleasure of working with Von again.